Returns

Yes! All Babiators returns are free.

If you have any further questions regarding this, please feel free to reach out to our The Babiators Crew who will be happy to advise further.

Our returns process is quick and easy. Please note that we do not currently offer exchanges. All you need to do is submit your returns request via our Online Returns Portal.

We offer you a 60-day return window.

We will refund the full purchase price of returned goods, to the original payment method, provided they are returned back in the original packaging and in perfect, unused condition. We also refund our standard delivery charge if the order is returned in full.

Faulty or incorrect or incomplete orders?  Please get in touch so we can help you more quickly.

• Pack your unused items securely in well-protected packaging.
• Use the returns portal to create a free returns label.
• Maximum dimensions & weight: 61cm x 46cm x 46cm & 5kg.
• Drop it at your local post office and retain your proof of postage.
• Your refund will be processed within 2 working days of receipt.

Alternatively, you are welcome to use your own courier and post to the below address:

Babiators c/o NBS
3 West Point
Western Road
Bracknell
Berkshire
RG12 1HJ

Kindly note we are unable to accept liability for any returns made outside of our delivery partners and so would strongly recommend using a tracked service.

Should you return an item, where you receive a discount that is applicable over a certain order value and the return takes the order value below that threshold, the discount will need to be taken into account when the refund is made. For example, if an order is placed for £60 with a discount applied 'Save £5 over £50 spend' and an item worth £40 is returned for a refund. The £5 discount would no longer be applicable as the order value is now lower.

Occasionally we offer free gifts with purchase. These are considered part of the purchase and must be included, in an unused condition, with any such returns, for a full refund or credit to be given. If an item is returned without the free gift, we reserve the right to charge the full RRP for it, which will be automatically deducted from any refund made.

Please note we do not offer exchanges as our stock is fast-moving. If you are unsure about sizing, we recommend purchasing additional sizes for choice and returning unwanted items via our easy online returns portal.

Items received as gifts may be returned for store credit, under the same conditions as above. To return your unwanted items please use the return methods above and provide us with an email address for your gift card refund. Please contact customer service if you have any queries.

The Babiators Crew here